tag:blogger.com,1999:blog-1513120740156667979.post3987311465017056036..comments2009-03-15T11:55:42.927+09:00Comments on Subtle Nudge: Why Businesses Need To Be More HumbleJMhttp://www.blogger.com/profile/10217417162407927647noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-1513120740156667979.post-20004318147715920622009-03-15T11:55:00.000+09:002009-03-15T11:55:00.000+09:00My way of saying this, simply stated, is that empl...My way of saying this, simply stated, is that employees of a business won’t treat customers any better than the employees feel they are treated by their employer.<BR/><BR/>Don’t react to the symptoms; look at the causes.<BR/><BR/>Recommended reading (as a start) is the work of Peter Senge; The Fifth Discipline – The Art & Practice of The Learning Organization.<BR/><BR/>PaddyAnonymousnoreply@blogger.com