For years I've been praying for the fact that people should be forced to take a computer test before they are allowed to use one.
Yes, I'm serious. The amount of inefficiency I see everyday when supposedly knowledgeable employees struggle with even the simplest of simple tasks on their computer I want to shout out, take that thing away from him/her!!! Now, it might be that Australia seems to take on the role of a very inefficient place to work in, kind of a 3rd world inside the 1st world, but I believe that the picture I am drawing is familiar to everyone regardless where they live.
You might think that in computing you are not capable enough yourself in order to make this judgment, but I ask you to look at anyone you meet today and see how comfortable he is with his working tool. Make no mistake, cash registers are also computers these days and therefore count as such as well. However, most likely you'll find struggles inside an office when people have to process administrative tasks.
Who is at fault here? I always resented a question like this. It doesn't help at all to know whose fault it is but who causes such behavior and how do we fix it. Obviously, no solution will be practical without knowing what is wrong, although there are certain basic computing skills that can be taught that would benefit every work place.
Lately I've been studying the Australian educational system and although I am not a big fan of focussing on certificates while ignoring the experience, which is exactly what is happening these days, I do believe that a structured system around computing would be beneficial for everyone. For example, I would propose a minimum requirement of a Certificate I in Computing before anyone is even allowed to sit at a computer. I would go even so far as to make this an overall requirement for everyone including private people before they are allowed to buy a computer.
In the early days of driving a car I believe the only requirement to be allowed to take a car on the road was to have the funds to buy one. I remember the days when a personal computer cost around $20,000 and not many people could afford that. Nowadays, everyone can afford a car and everyone needs to know how to drive before he is allowed on the street. I feel the same way about computers. Even in a private environment the computing tasks can get quite complicated and demanding. Most uneducated people (in computing) usually gather a support system around them, including family, friends, neighbors, etc. I used to be one of those hobby supporters until I spent almost all my spare time helping people with their computer problems, free of charge, of course.
Those days are over. I started telling people that I would charge for my services and once I switched from Windows to Macintosh I had the perfect excuse. That solved the problem. Honestly, it doesn't really matter which computer you use: Windows, Mac, Linux, it's all the same. And that's why I believe it is essential for everyone to learn the basic skills so they too can confidently solve their own little problems and then get to the nitty/gritty stuff.
Going back to businesses. I believe once business owners and mangers see how much more efficient their business could run if their employees have just the basic computing knowledge, the investment of any vocational training to get their staff up to speed with their computing skills would pay for itself within a very short amount of time. The problem is that owners and manager are sometimes computer illiterate themselves which makes it hard for them to recognize this need.
I've been doing business process analyses for a long time now and my findings are usually very similar. Regardless of what business one is in or the staff's skill level (unless they actually have decent computing skills) I believe that efficiency can be increased by at least 20% without doing much more than introducing basic computing skills across the board.
Another problem that I saw over the years and still see in the every day business (and private) environment is the need for creativity which usually is expressed by writing a standard form letter different every time. I've seen three and more fonts used inside the same letter, five different font sizes, and colors. If I see letters going out like this I know that management is not in touch with the employment base. Creativity is important but it should be directed to be productive. For example, by eliminating creativity in standard business processes mixed with some educational improvements along the line, the efficiency is increased greatly and therefore the amount of time used overall is sometimes dramatically reduced. This time that is freed can now be used for a friendly and relaxed phone call with an unsatisfied customer, rather than brushing him off and lose him for good. Or it could go into some pleasant interactions with the colleagues, which again improves the office morale and overall efficiency. There are many examples how increasing efficiency is beneficial to the office environment and essential for the survival of the business especially in this economical climate. All it takes is one step to realize that computers have to be used effectively to serve us, whereas otherwise it will hinder us.
Coming back to the computer license. Obviously, there are many obstacles standing in the way of this idea. The government would have to create, regulate and enforce the law, and we already have enough laws that we have to deal with. Companies selling computers are the last ones to agree to such a system because they make a lot of money with support services and agreements. There is a whole multi-billion dollar industry that relies on the fact that people are incapable of doing the simplest tasks on their computer and crash it on a regular basis, if they survived the regular virus and phishing attacks that are constantly threatening the integrity of their system.
Well, we have two big forces, the government and the IT industry that would sour the sweet cake. Fortunately, there is an even bigger force, that would bring the two big players down to their knees. Us!!! The individual! The little guy. Once we realize that we would spend less money running around, finding people that could help us, buying more software to solve a problem just to introduce another one, that we would have more fun at work if we actually knew what we were doing and get the majority of the work out of the way with a gentle, comfortable and efficient touch, we ourselves would invest in a bit of education and learn what needs to be learned. Better even, we should make our bosses realize that our education is to their benefit. After all, it is their responsibility to provide a safe and efficient work environment.
So, get up and take a good look at your computing skills. Evaluate your level and ask yourself how much would I need to pass a computer license, a Certificate I in Computing, to finally know a little bit more about what is going on when I try to do things with this big clump of machine in front of me. Determine how much it is worth to you to be more independent, more knowledgeable, more efficient, more capable... Then go and spend what it is worth to you on the learning opportunity of your choice. Believe me, whatever you do to improve your skills it'll be paid back many, many times over.
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The Australian educational system provides the following learning path from Certificate I to Ph. D.: environment.
Certificate I
Certificate II
Certificate III
Certificate IV
Diploma
Advanced Diploma
Bachelor's Degree
Master's Degree
Ph. D
The certificates and some of the diplomas can be learned in either TAFEs or going through one of many accredited training companies. From Diploma level on the universities usually provide the appropriate learning environment.